DEDICATED MAINTENANCE

Comprehensive and Proactive Vehicle Maintenance

Is your fleet uptime meeting your customers’ expectations?

Idealease knows your fleet’s uptime is critical to your customers’ success. The comprehensive and proactive Idealease Dedicated Maintenance program maximizes component life cycles, controls operating costs, and provides the highest level of reliability and vehicle uptime.

90-DAY PREVENTIVE MAINTENANCE
The Idealease Dedicated Maintenance Program schedules and tracks your truck’s Preventive Maintenance (PM) service intervals and reminds you and your drivers when they are due for service. PMs are scheduled around your business hours, often during off-hours to reduce downtime, thereby increasing your vehicle utilization and customer satisfaction.

IDEALEASE PRIORITY SERVICE
Get your trucks back on the road fast with Priority Service from Idealease. Our trucks are moved to the front of the line whether they are being maintained at a dedicated Idealease facility or an International Truck dealership. That’s an advantage no Idealease competitor can replicate.

PREDICTABLE COST
Fixed monthly costs allow you to manage expenses and simplify your budget process. You will know your month-to-month maintenance expense in advance for the length of your Idealease Dedicated Maintenance agreement.

STATE AND FEDERAL INSPECTIONS
To assure your compliance with state and federal regulations and avoid fines, Idealease includes all required state and federal vehicle inspections in your maintenance schedule.

An Idealease Dedicated Maintenance Program, tailored to your unique needs, will improve the reliability of your owned equipment. We stock an expansive parts inventory, schedule preventive truck maintenance at optimal intervals, track repair history, and perform all maintenance for the length of your dedicated truck maintenance agreement—all to improve vehicle uptime for your commercial trucks. Improved uptime allows you to deliver on your customer promise!

As the approved warranty provider for International® Trucks, we have unparalleled access to maintenance expertise, diagnostic equipment, manufacturer certified technicians, and millions of dollars of parts inventory. When it comes to servicing International Trucks, no one in the industry can match the expertise of Idealease. Because Idealease is owned by North America’s International Truck dealers, we have a close knit relationship with Navistar, the manufacturer of International Trucks.

IDEALNET

24/7 Roadside Assistance

How can you keep your drivers and their vehicles safe on the road?

When a vehicle breakdown or other emergency happens, you can rely on IDEALNET, the commercial truck industry’s premier 24/7 roadside assistance service from Idealease. One call to 1-800-IDLEASE, the IDEALNET hotline, links you and your driver to our safety net of more than 430 Idealease and International Truck dealership locations and 34,000 selected service providers across North America.

The IDEALNET call center is located at Idealease corporate headquarters and operates 24 hours a day, 365 days a year. Our specially trained service coordinators answer every call live—no frustrating prompts or recordings. Our expert service coordinators are Idealease employees and they are equipped to handle any situation your driver may encounter including: full service roadside assistance, emergency fuel purchases, replacement/rental truck needs, towing, and lock-outs. Also, IDEALNET partners with an industry leader to provide best-in-class service for special situations such as fuel or hazmat spill clean-up, and accident reporting.

Using the latest technology and communication systems, our service coordinators help your driver get to safety, locate the closest qualified service location, and get your truck back on the road as quickly as possible. Our IDEALNET staff will stay on top of your repair issue from the first call until your truck is back on the road meeting your commitments to your customers.

Your drivers’ well-being and their loads are very important to everyone at Idealease. When an emergency happens, you can count on IDEALNET.

Contact

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General Manager

Gary Middleton

Tel: (313) 584-7090 ext 3409

GMiddleton@tricotruck.com

IDEALEASE OF DETROIT & FLINT LOCATIONS